Privacy Policy

Effective date: October 28, 2026

Digital Properties Group Inc. (“Digital Properties Group”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information when you visit https://digitalproperties.works (the “Site”), use software or hosted applications we provide, or otherwise interact with us.

Our online store, DPG Supply.com, is operated by Digital Properties Group Inc. and maintains its own Privacy Policy covering purchases made there.

By accessing or using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must stop using the Site.

1. Definitions

• Personal Information means information about an identifiable individual, including name, contact details, payment information, IP address, and other information described in this Policy.
• Processing means collecting, storing, using, transmitting, or disclosing Personal Information.
• Customer means any person who visits the Site, creates an account, makes a purchase, uses our software or services, or interacts with us.

2. Information We Collect

We collect Personal Information in the following categories:

2.1 Information You Provide Directly

• Name, address, phone number, and email
• Billing and shipping information
• Payment details (processed by secure third-party payment processors)
• Support inquiries, emails, messages, and call details
• Warranty submissions and product registration information
• Information provided through forms, quote requests, and surveys

2.2 Information Collected Automatically

Our systems and service providers automatically collect technical data when you visit the Site, including:

• IP address and approximate location
• Device type and browser type
• Pages viewed, time spent, click behavior
• Referring URLs and traffic sources
• Session identifiers and server logs

Tools used for automatic collection include:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• CRM and email platforms

2.3 Information from Third Parties

We may receive information from:

• Payment processors (e.g., confirmation or failure notices)
• Shipping carriers (e.g., delivery updates)
• Advertising platforms (e.g., conversion data)
• Social media platforms (if you interact with our content or message us)

2.4 Meta Platform Data (Facebook & Instagram Messaging)

We develop and operate business software that integrates with Meta Platforms, Inc. (“Meta”) technologies, including messaging integrations for Facebook Pages and Instagram professional accounts.

When a business authorizes our software through Meta Business Manager, the software accesses the following data through Meta’s Graph API on that business’s behalf:

• Messages sent to and from the business’s Facebook Page or connected Instagram professional account, including message content, attachments, reactions, and timestamps
• Basic profile information of conversation participants (name and profile picture) as made available by Meta for customer-service purposes
• Page and account metadata needed to establish and maintain the connection (Page name, ID, and connection status)

This data is used solely to enable the authorizing business to read and respond to its own customer conversations from within its own business-management system. Specifically:

• Platform data is stored on the authorizing business’s own server, not in a central repository operated for other purposes.
• We do not sell Platform data, use it for advertising, build profiles from it, or share it with third parties except as required to provide the service or comply with law.
• When a sender deletes (“unsends”) a message on Facebook or Instagram, the software honors Meta’s deletion notification and removes the message content from the business’s system.
• Our use of Platform data complies with the Meta Platform Terms and Developer Policies.

Data deletion requests: To request deletion of data obtained through a Meta integration, email hello@digitalproperties.works with the name of the Facebook Page or Instagram account involved. We will confirm deletion once completed. Disconnecting the integration in Meta Business Manager also stops all further data access.

3. How We Use Personal Information

We use Personal Information for the following purposes:

3.1 Order Processing & Fulfillment

• Processing payments
• Verifying transactions
• Shipping and delivery
• Invoicing, refunds, and returns
• Warranty processing

3.2 Customer Support

• Responding to questions
• Troubleshooting product issues
• Providing technical assistance

3.3 Site Functionality & Security

• Operating the Site and hosted applications
• Preventing fraud and abuse
• Protecting account integrity
• Debugging and performance optimization

3.4 Marketing & Analytics

• Improving the Site and our products
• Measuring advertising performance
• Conducting analytics and reporting
• Showing relevant ads (Google, Meta, etc.)

You may opt out at any time—see Section 10.

3.5 Legal Compliance

• Meeting tax, accounting, and regulatory obligations
• Responding to lawful requests from authorities

We do not sell Personal Information to third parties.

4. Sharing of Personal Information

We may share Personal Information with:

4.1 Service Providers

• Payment processors (e.g., Stripe, Square, or WooCommerce Payments)
• Shipping carriers (e.g., UPS, FedEx, Canada Post)
• Email and CRM platforms
• Analytics services (Google, Meta)
• Fraud prevention systems
• Web hosting providers

These service providers may only use Personal Information as needed to perform services for us.

4.2 Business Transfers

In the event of a merger, sale, or business restructuring, Personal Information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose Personal Information as required by law, court order, or to protect our legal rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core Site functionality
• Remember preferences and user sessions
• Measure Site performance and analytics
• Support advertising and attribution

Types of cookies:

• Essential cookies — required for security, sessions, and login
• Performance cookies — analytics and traffic measurement
• Advertising cookies — Meta, Google Ads, remarketing
• Functional cookies — preferences like currency or language

You may manage cookie preferences through your browser or through our cookie-consent tools (where required by law).

6. Data Storage & Security

We take reasonable technical and organizational measures to protect Personal Information, including:

• Encrypted connections (HTTPS)
• Permission-restricted access to systems
• Regular security updates and patches
• Secure payment processing (PCI-compliant processors)
• Firewalls and automated threat detection

No method of data transmission or storage can be guaranteed 100% secure, but we strive to protect your information to the highest reasonable standard.

7. Data Retention

We retain Personal Information only as long as necessary, including:

• Order and invoice information: 7–10 years (legal/tax requirements)
• Account data: while account remains active
• Warranty records: duration of warranty + 2 years
• Support communications: up to 3 years
• Analytics data: 12–38 months, depending on provider settings
• Marketing data: until you withdraw consent or unsubscribe
• Meta Platform messaging data: retained by the authorizing business for as long as it needs the conversation history; deleted on request or when a sender unsends a message

After retention periods expire, data is deleted, anonymized, or securely archived. You may request deletion at any time (see Section 10), subject to legal obligations.

8. Children’s Privacy

Our Site is not intended for children under 16, and we do not knowingly collect Personal Information from children. If we become aware that information has been collected from a minor, we will promptly delete it.

9. International Data Transfers

We are located in Canada, and many of our service providers are located in the United States and other countries. By using our Site, you acknowledge that your Personal Information may be transferred to jurisdictions with different privacy laws than your own.

10. Your Rights & Choices

Depending on your location, you may have the following rights:

10.1 Access

Request a copy of your Personal Information.

10.2 Correction

Request correction of inaccurate or incomplete data.

10.3 Deletion

Request deletion of Personal Information, subject to limitations (e.g., tax laws).

10.4 Withdraw Consent

Opt out of marketing, analytics tracking, or cookies where consent-based.

10.5 Data Portability

Request a portable copy of your Personal Information (where applicable).

10.6 Marketing Preferences

Every marketing email includes an unsubscribe link.

To exercise any rights, email: hello@digitalproperties.works

11. Third-Party Links

Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to their practices, and we are not responsible for their content or privacy policies.

12. Changes to This Policy

We may update this Privacy Policy as needed to reflect:

• Changes in our data practices
• New services or products
• Legal or regulatory updates

When updated, we will post the revised version and update the Effective Date. For material changes, we may also provide notice via email or banner notification.

13. Contact Us

For questions, privacy requests, or complaints, contact:

We will respond to privacy inquiries within a reasonable timeframe and in accordance with applicable laws.